Frequently Asked Questions about the Lisboa Card

The current prices for all durations (24, 48 and 72 hours, for adults and children) are shown live in the booking window on the Prices page. Children aged 4 to 15 pay a reduced child rate; from age 16 the adult rate applies.

Children under 4 years do not need a Lisboa Card and have free admission to most museums anyway.

For children aged 4 to 15 there is a reduced child rate, available as a separate option in the booking window. From age 16, the adult rate applies.

If you plan to visit attractions and use public transport, then generally yes. Public transport alone plus two or three museums often costs more individually than the card itself.

Top highlights such as the Mosteiro dos Jeronimos, the Torre de Belem and the Castelo de Sao Jorge together already cover the card price after just a few visits. You'll find a detailed breakdown on the Prices page.

After purchasing online you immediately receive a voucher by email. You exchange this in Lisbon for the physical Lisboa Card - no printout is necessary, your smartphone is sufficient.

The card is only activated on first use - for example when entering a museum or at a metro barrier. From that moment, your chosen duration of 24, 48 or 72 hours runs precisely to the hour.

If you activate a 24-hour card at 10:00, it is valid until 10:00 the following day.

You have 28 days from the date selected at purchase to exchange the voucher for the physical card. As long as you haven't activated it, the validity period has not started.

You exchange the voucher at the official Ask Me Lisboa tourist information points - for example directly at the airport (arrivals hall) or at Praça do Comércio. You will need to show a valid ID when redeeming.

All locations with addresses and opening times are listed on the Pick-up page.

The Lisboa Card is personal and should only be used by the person who redeemed it. Each traveller needs their own card.

The Lisboa Card covers all major public transport in Lisbon:

• Metro (underground)
• City buses
• Trams, including the legendary line 28E
• Historic lifts and funiculars
• Suburban trains to Sintra and Cascais

Not included are the ferries across the Tagus - these are paid for separately. More information on the Public Transport page.

Yes. During the validity period you can travel unlimited by bus, tram and metro without buying additional tickets. The card is also valid for the journey from the airport to the city centre.

Yes, the free train journey to Sintra (from Rossio or Oriente station) and Cascais (from Cais do Sodré) is included.

Admission to attractions in Sintra such as the Palácio da Pena is not free; for Pena there is a separate Lisboa Card combo ticket, and at the Palácio Biester the card gives you a 10% discount.

Yes. The famous historic tram on line 28E is included in the unlimited public transport. You can ride it as many times as you like.

The Lisboa Card offers a comprehensive package: free admission to 51 museums and monuments, unlimited use of all public transport and discounts of between 5% and 50% on selected tours, experiences and in shops.

At 12 attractions you also benefit from fast-track entry. The full list of included venues is on the Attractions page.

Please note: the programme may change at short notice — the binding list is the one shown to you when you book.

With the Lisboa Card you can visit each included attraction once for free. If you wish to visit the same attraction again, you pay the regular admission price.

At 12 selected attractions the card gives you fast-track entry, saving you time in the queue - for example at the Torre de Belém. At other venues you join the regular queue.

In addition to free admission, you receive discounts on many other offerings - around 15% at the MAAT museum and 10% at the Palácio Biester in Sintra, as well as reductions on tours and in selected shops.

This depends on where you purchase.

At Tiqets: You can cancel free of charge until 23:59 the day before your chosen date and receive a full refund.

From the official provider: A strict no-refund policy applies. Think carefully before purchasing which time period you need the card for.

Losing a Lisboa Card is like losing a ticket: there is no replacement and no refund. Even with a purchase receipt or voucher code, no second card can be issued. Keep the card safe, as you would cash.